There is a post on the linked-in forum relating to IA. I know the BSA is looking to fix the issues with IA and get some better training for all users out there. Take a read and let's see what kind of feedback our forum has
"Is your unit using the Internet Advancement Portal?
My council committed to have every unit use the Internet Advancement portal by June 30. The original date was December 31 of last year, but due to a number of issues encountered, they extended the deadline and it might be extended even further.
The "pros" in using the portal include having a Scout's advancement record updated faster and more accurately than when done via paper through the local council service center, it also contain facilitates the transfer process in the event he moves to another unit, processing/vetting a Scout's Eagle Scout Rank application becomes practically automatic, unit advancement reports can be generated for districts and councils so that units can be provided assistance by commissioners and/or the district advancement committees as needed, etc.
The two units that I am affiliated with (a Cub Scout pack and Boy Scout troop) both are successfully using the portal; but as a district advancement chair, and tracking issues with the system, I'm finding that some units are resisting utilizing the portal for a number of reasons, including: Internet Explorer compatibility (with Mac users especially), lack of being able to save Cub Scout belt loops and pins, and challenges with file uploads from Packmaster and Troopmaster. I've posted workarounds to some of these in other threads, but thought I would try to capture the good, bad, and ugly in one area of interest.
So, what is your unit's experience in using Internet Advancement (good and bad) and what are the barriers to success if your unit has not started using the portal?"
"Providing Quality Info One Paragraph At A Time"